Q: Can we still use CAxxx modems on AquaWeb?
Yes, you can. But Sulzer do not have any replacement in case of broken CAxxx modems. We also recommend that you replace the CA524 modems asap (There have been a lot of problems with them).
Q: Do we have to order new SIM cards?
Yes, the old SIM cards will become unusable according to the time plan (End of September 2025).
New part number for the new SIM is: p/n 28007016 (ordered just like any product in SAP)
Q: When we replace the SIM card by a new one, what about the old SIM card?
Report the old SIM card phone number or SIM number labeled on the SIM card to C&M by email (tech_supportcm.abs.se@sulzer.com) and after that the SIM card can be scrapped.
Also; when changing to Tele2 SIM card the IP address and APN must be changed (according to instructions). New IP 192.168.252.025 and new APN. aquaweb.tele2.com
(On the old SIM cards the IP adress and the APN is the same and are not supposed to be changed)
Q: Are instructions for the new modem and the settings available?
Yes, they have been sent out to local SU and product champions (Setup Teltonika with AquaWeb in ENG, GER, SPA). And on the Trouble shooter.
Q: Is it possible to get the Teltonika modems pre-configured?
Yes, If desired, the Teltonika modems can be ordered pre-configured with both the APN or RS232 setup for a cost of €25 directly from the Swedish supplier.
Please see the AquaWeb communication update multilanguage.pdf for full information.
Q: What is included in a TRB246 package?
* Gateway TRB246
* 16-pin terminal block
* 1x hex key
* QSG (Quick start guide)
* Packing box
Klick on the links for :
Please note that Teltonika modems are NOT Sulzer products!
Q: Which AquaProg version is needed for the TCP functionality?
AquaProg Ver 7.30
Q: What will happen to contracts?
Nothing at the moment. They will automatically include more data.
Q: All GSM stations AT621, what will happen to them?
The SIM cards in these must also be changed over time. But this change must be postponed slightly until C&M returns with more information.
Q: What will happen to AT621?
They must be replaced in a near future. The old SMS technology in the old networks will cease to work worldwide, and it is also very expensive. and a replacement product are under development.
Q: Will the new Teltonika modems be able to order in SAP?
No, they should be purchased from the manufacturer directly (we have tested TRB246 and TRB500)
Q: Can we put the old SIM card into the new TCP modem?
Absolutely not. A trigger in the system will shortly shoot down the subscription if that should happen.
Q: Old SIM cards (p/n 28007004) can be used for time period of six months, to the end of September. Will you send "automatically" new SIM cards (p/n 28007016)? Or do I need to order them?
You can use the old SIM cards six months to the end of September 2025. New SIM will have part number: 28007016. Within that period, you need to change them to the new SIM cards. You have to keep track of your own SIM cards yourself. There will be warnings sent out before the time period expires, but new SIM cards will NOT be sent out automatically.
