Link to problem solver
If you are interested in to trying it out as a user you can press the button "AquaWeb Demo" and enter demo as username and demo as password to take a peek yourself.
You must use an sftp client such as Filezilla for all sftp traffic once you have the logon information.
Filezilla is free:
Prior to initiating any troubleshooting procedures, it is imperative to verify that the most current software and firmware versions are in use. Please contact your respective sales company for confirmation.